FAQs
-ALLERGY WARNING-
ALL NUM PRODUCTS ARE MADE IN A DEDICATED GLUTEN-FREE MANUFACTURING FACILITY. OUR PRODUCTS MAY CONTAIN TRACES OF *PEANUTS, TREE NUTS, MILK, EGGS, COCONUT & SOY*
IF YOUR PRODUCT COMES WARM SIMPLY PUT IT IN THE FREEZER TO SET BACK UP.
Q. WHERE ARE YOU LOCATED?
A. Our manufacturing kitchen is in Logan, UT.
Q. WHERE CAN I FIND YOUR BROWNIE VALUE PACKS?
A. You can find our brownies in all retailers in Utah:
Lees Marketplace
Macey's
Fresh Market Stores
Dicks Stores
Dans Stores
The Nummy Crumb Cafe
Select Twisted Sugar Stores
You can also find our Costco exclusive brownie value packs at the following So. California clubs:
28 LAGUNA NIGUEL
117 WESTLAKE VILLAGE
128 SIMI VALLEY
130 LOS FELIZ
410 NORWALK
411 FOUNTAIN VALLEY
420 OXNARD
429 SAN JUAN CAPISTRANO
454 IRVINE
478 SAN BERNARDINO
479 CULVER CITY
671 HAWTHORNE
677 BURBANK
690 LAGUNA MARKETPLACE
741 SAN LUIS OBISPO
748 CYPRESS CA
777 LA HABRA
1001 TUSTIN
1015 SAN DIMAS
1050 LAKEWOOD
1110 HUNTINGTON BEACH
1202 TORRANCE
1205 WOODLAND HILLS
1317 EASTVALE
1318 MONTEREY PARK
Q. DESSERT STORAGE?
A. PLEASE FREEZE UPON ARRIVAL. KEEP DESSERTS IN THE FREEZER UNTIL YOU ARE READY TO EAT THEM. TAKE THEM OUT AND LET THAW ON THE COUNTER UNTIL SOFT.
Q. IS SHIPPING GUARANTEED?
A. WE SHIP WITH UPS EXPRESS WHICH CAN TAKE UP TO 4 BUSINESS DAYS. We like everyone else cannot guarantee shipping times and refunds will not be given due to shipping delays.
Q. HOW LONG CAN MY PRODUCTS BE IN TRANSIT BEFORE I CAN GET A REFUND?
A. Our products are safe in the mail, even in hot temperatures. We do however want our turnaround time to be as quickly as possible for our customers. If your package has been stuck in the mail for a week or more we are more than happy to refund your order or to send you a new fresh box.
Q. ARE YOUR PRODUCTS HEAT SAFE?
A. YES! We have had our formulas tested by a lab to ensure bacteria doesn't grow which also makes them shelf stable. If you live in a warm state and they come warm, simply put them in the freezer to set back up and you are good to go. There can always be other situations though so if there are any issues feel free to email us if you have more specific questions. Numcustomerservice@gmail.com
Q. DO YOU OFFER CHILLED SHIPPING?
A. We DO NOT OFFER CHILLED SHIPPING AT THIS TIME.
Q. WHY IS MY ENTIRE ORDER NOT IN ONE BOX?
A. IF YOU ORDER MORE THAN 4 BOXES PLEASE BE AWARE YOUR ORDER WILL ARRIVE IN 2 BOXES. WE HAVE TO SHIP LARGE ORDERS IN 2 BOXES TO AVOID QUALITY ISSUES WITH WEIGHT.
Q. WHAT SWEETENERS DO YOU USE IN YOUR DESSERTS?
A. Our desserts are made with the highest quality ingredients. Erythritol & Monk Fruit If you have a reaction to sweeteners PLEASE DO NOT try our desserts.
Q. I AM NOT GETTING A REPLY TO MY EMAIL, WHAT SHOULD I DO?
A. Customer service is our TOP priority. We are a small business and our customer service team works diligently to answer all emails and questions in a timely manner. If you have NOT received a reply within 48 hrs it means we didn't get your message. Please try sending it again or contacting us vis INSTAGRAM DM or FB MESSAGE.
You can email: numcustomerservice@gmail.com
Q. I MADE AN ORDER BUT DIDN'T GET A TRACKING NUMBER, WHY?
A. You need to include an email at the time of checkout to get a tracking number emailed. You will be sent an email with an attached tracking number as soon as your order is shipped. If you don't see it check your spam. If you still don't see it please let us know and we will be happy to help you.
Q. MY TRACKING # SAYS UNAVAILABLE WHAT DOES THAT MEAN?
A. UPS can take up to 12 hrs to update tracking information once shipped. If we have NOT emailed you directly about your order being delayed they are on their way to you.
Q. DO YOU SHIP WORLDWIDE
A. No. We only ship within the U.S.
Q. DO YOU OFFER EXPEDITED SHIPPING?
A. Yes we offer overnight shipping on our website.
Q. I SHIPPED A BOX TO MY WORK ADDRESS BUT IT WON'T BE HERE UNTIL SATURDAY, WILL THEY STILL BE GOOD?
A. Please ship to your home. We cannot be held responsible for when packages arrive. Please plan accordingly.
Q. WHAT'S THE BEST WAY TO EAT YOUR DESSERTS?
A. Any way you like! They are great cold but warming them up in the microwave for 5-10 seconds will make them soooo gooey and even more delicious.
Q. DO YOUR DESSERTS HAVE NUTS IN ALL OF THEM?
A. Most of our desserts have almond flour in them. A couple flavors do contain peanuts and other tree nuts. Please check the flavors before ordering.
Q. DO YOUR DESSERTS HAVE DAIRY?
A. They include butter and some do include cream. We do have a dairy free and a few vegan options though.
Q. DO YOU LIST TOTAL CARBS OR JUST NET CARBS?
A. We break all of our recipes down into both for you, you can find all of that information on the flavors and nutritional information tab.
Q. WHAT KIND OF FLOUR DO YOU USE IN YOUR DESSERTS?
A. We use both coconut & almond flour. If you have an allergy to one or the other check out our flavor & nutritional page for a breakdown of flavors and ingredients.